Author: Evan Rock, Vice President Sales & Marketing
In every warehouse around the world, we hear the same three problems—finger pointing because the hand off from fulfillment to delivery broke again, the complexity of lining up supply chain costs to orders to ensure you stay profitable, and the quandary of escalating costs for expedited shipping eating into margins or disappointing customers when the finger pointing starts.
Not in our warehouses.
We are the logistics arm for American Eagle Outfitters, and we know these challenges intimately. We hate them too, so we re-engineered our 3PL services to rewrite the playbook and eliminate them. Completely.
Our service, aptly named Click2Door is not just another service, it’s a complete paradigm shift, prioritizing customer experience and empowering brands with unprecedented control and transparency—over service and costs.
Here’s why Click2Door is the game-changer you need:
1. End-to-End Accountability, No Blame Game
No more blaming fulfillment for late deliveries or delivery for misplaced orders—it’s all one process now. For brands, Click2Door eliminates the finger-pointing with a single, comprehensive SLA encompassing the entire journey, from cart to customer door. On our side it’s backed by Quiet’s logistics expertise and deep investment in technology to unify all the moving parts. It’s your supply chain, and we will make sure it’s streamlined and performing flawlessly.
2. Predictable Per-Order Costs, Not Per-Unit Puzzles
Ditch the opaque pricing mysteries and per-unit uncertainties. Click2Door introduces truly all-in, predictable per-order costs. From receiving and storage to pick, pack, and delivery, it’s all there, in one cost for the whole order, upfront. And it costs less! Our technology and team are so optimized, customers typically save 20% on their logistics bill. Our pricing and promise empowers you to confidently budget, accurately forecast margin calculation, all while building trust with customers and stakeholders. No surprises, just a streamlined partnership and peace of mind.
3. Scalability Without the Stress
Grow with confidence, not growing pains. We’ve created three flavors of Click2Door meant to level up brands of varying maturity and needs. Single Node gives emerging brands an accountability partner for a single SLA, plus technological optimization they would never achieve on their own. Virtual Node builds on this by infusing multi-node advantages where we may move some of your product to other warehouses, but you still interact and pay for just one node. Multi-Node lets larger retailers achieve maximum scale with minimum effort, including access to our data science applications that will help you to optimize your own operations. Each of these variations is designed to let you leverage Quiet’s expertise for seamless growth at any stage. Whether you’re an emerging brand or a high-growth national player, Click2Door scales with you.
4. Own the Customer Journey, Every Step of the Way
Take the reins of the customer experience. Click2Door’s forecasting and planning tools empower you with pre-emptive inventory replenishment, proactive delivery notifications, and the data and insight to deliver unparalleled experiences from cart to doorbell. This includes providing real-time transparency to your customer on their order with integration into our systems. Be the captain of your ship, delighting customers and building brand loyalty.
5. Fuel Customer Obsession, Together
Forget just satisfaction, a Click2Door partnership is the fuel you need to ignite customer obsession. With a Click2Door partnership, we take all the responsibility to keep your supply chains running like clockwork, with real ownership of a single end-to-end SLA. Let us become your seamless logistics partner, while you get to use our tools and your know-how to craft exceptional end-to-end experiences and drive sustainable growth for your market. Focus on what you do best, while Click2Door handles the logistics magic behind the scenes.
Click2Door is more than a service, it’s a revolution in 3PL. Contact Quiet today and unlock the power of end-to-end logistics transformed.
Remember, Click2Door is not just for big brands. Whether you’re a growing startup or an established retailer, Click2Door can help you take your supply chain to the next level and transform your customer experience.
