The logistics game can be brutal. Hidden fees lurking around every corner, fractured fulfillment chains that leave deliveries hanging, and a constant scramble to coordinate and save pennies—it’s enough to make any entrepreneur want to scream.
At Quiet, we get it. After all, at our heart, we are retailers too. Spun from the mettle of American Eagle Outfitters, we intimately understand how to service retail customers. That’s why we focus on removing the noise from your fulfillment process, allowing you to focus on what matters: scaling your business and delighting your customers.
Here’s what sets us apart:
1.
Retail Industry Expertise:Â Our 3PL services are oriented towards the apparel and footwear, health and beauty, and gifts and accessories retailers. For these areas, we’ve got the specific knowledge to handle your unique needs, especially around the all important peak seasons. Our roots at American Eagle Outfitters mean we understand the intricacies of premium retail logistics. Hands down, this is the biggest benefit according to our clients.
“I know that the Quiet team will always be there for us as true partners. If there’s a problem, the problem never gets to us because Quiet makes the required adjustments before we even see it. This allows us to refocus 100% on the things we need to focus on. Like continuing to grow our brand.”
Kristanne Thompson, Project Manager, Amyris’s Consumer Brands Division
2.
Full Accountability Partnership:Â At Quiet, we believe in partnership, not just service. You won’t be a faceless entity here. We assign you a dedicated team and dedicated space in our warehouses that becomes an extension of your business. We will truly work together to understand your goals and work collaboratively to achieve them. One point of contact, with more answers than questions for a change.
“The Quiet team is fantastic – they’re easy to reach and always follow up on inquiries. Weekly meetings with the leadership team ensure we’re all on the same page. Overall, communication has gotten significantly better, especially with the addition of Slack. It allows us to ping the team directly and get faster responses, which is a huge improvement over email.”
Hilda Martinez, Lead Inbound Inventory Coordinator for Tipsy Elves
3.
Click2Door™ Simplicity: Ditch the complex warehouse fees and finger-pointing between fulfillment and delivery by fusing them into one process. Our Click2Door (C2D) service is the first of its kind to offer one price, one service level agreement, and one dedicated partner who owns the entire process. Save money and headaches. It’s that simple.
“It’s often thought that to expand into additional facilities, you need more inventory. However, with C2D’s inventory intelligence working behind the scenes, our clients are ultimately able to reduce their final-mile zones and miles traveled per package, improve time in transit, and decrease split shipments—all while their inventory footprint decreased.”
Evan Rock, VP of Sales & Marketing, Quiet
4.
Redundancy, Redundancy, Redundancy: Mother Nature can be unpredictable, but your deliveries shouldn’t be. We have a highly redundant network of trusted transportation providers and data science working for us, allowing us to adapt to disruptions with ease. If a road closure occurs, we have alternative routes and carriers ready to keep your shipments moving. We prioritize redundancy throughout our entire operation. This means you can be confident your deliveries will arrive on time, even in the face of unforeseen circumstances. Focus on growing your business, while we handle the logistics rollercoaster.
5.
Data-Driven Optimization: Cutting-edge data science fuels our continuous improvement efforts. In fact, we boast the largest data science team in retail logistics. They’ve used their collective smarts to build a suite of apps that constantly surveil and tweak inventory, fulfillment and delivery processes. This translates to faster, cheaper, and smoother deliveries for you. This is a big reason why we can save you an average of 20% off your logistics bill and still make money ourselves.
“Shipping and delivery costs remain one of the highest costs of online business. So the intention of our data science interventions is really simple: To decrease those delivery costs by having the inventory close to the customer at the right time in the right quantity. We get this right by making sure we are getting the right signals from the right sources at every step of the journey to guide our decision-making.”
Gabriella Runnels, Lead Data Scientist at Quiet
6.
Peak Season Pros: Â Black Friday got you worried? Don’t sweat it. We handled a 395% volume increase last holiday season while maintaining a 99% on-time delivery rate. Part of this is because our dedicated team will work with you to prep for peak season, setting you up for success.
7.
Seamless Scaling with Virtual Warehousing: Forget the complexities of managing inventory across multiple warehouses. Our innovative Virtual Node service creates a unified view of your stock, regardless of its physical location within our national network. Leverage our data science and logistics expertise to strategically allocate inventory for faster deliveries and reduced costs. You manage your business as if it has a single warehouse, while we handle the multi-location fulfillment behind the scenes. We take on the risk and complexity of inventory placement and managing transfers, and you get a discounted rate card from the savings.
8.
Omnichannel Ready: Whether you’re selling online, in-store, or both, our systems are built to seamlessly integrate with your existing infrastructure. We handle the complexities, so you don’t have to.
“Within the first year of implementing Quiet’s omnichannel solution, we saw a dramatic improvement in our inventory management. By regionally allocating 63% of our inventory compared to the previous 23%, we reduced out-of-stocks and markdowns significantly. This, combined with a decrease in average shipping zones, led to a double win: nearly a 1-day improvement in delivery times and a reduction in transportation costs by over $1 per package.”
Roberto Croce, Senior Vice President, American Eagle
Ready to ditch the logistics headache and transform your logistics to be something that is quietly predictable and profitable? Let’s talk about how we can help you achieve your goals. Contact Sales today and start your journey toward quiet confidence in your fulfillment and delivery.
